Alex Sauer
About Alex Sauer
Alex Sauer is a Branch Manager at Cintas in Hamilton, Ontario, overseeing a $15 million business and a team dedicated to providing uniform and facility services. With a background in management roles at various companies, he focuses on operational efficiency and customer satisfaction.
Current Role at Cintas
Alex Sauer serves as the Branch Manager at Cintas Canada Ltd. in Hamilton, Ontario, a position he has held since 2017. In this role, he oversees a business valued at $15 million, managing over 15 daily fixed routes. His responsibilities include providing uniform and facility services to a diverse customer base of over 1,800 clients. Sauer focuses on driving profit and enhancing operational efficiency through route optimization, ensuring that the branch meets its performance targets.
Previous Experience at Chubb Edwards
Before joining Cintas, Alex Sauer worked at Chubb Edwards as the Director of Customer Management Services from 2010 to 2015 in Mississauga, Ontario. During his five years in this role, he was responsible for overseeing customer management strategies and improving service delivery. His experience at Chubb Edwards contributed to his expertise in managing customer relationships and operational processes.
Career Background in Courier and Shredding Services
Alex Sauer has extensive experience in the courier and shredding services industries. He served as Branch Manager at ICS Courier from 2001 to 2005 in Stoney Creek, Ontario. Following that, he worked at Shred-it International Inc., first as General Manager from 2005 to 2008 and then as Senior Manager from 2008 to 2010 in Oakville, Ontario. His roles involved managing operations and ensuring service quality in both organizations.
Education and Professional Development
Alex Sauer studied at The University of Western Ontario from 1985 to 1987. He later pursued further education at Western University, where he studied Management and Administration Studies and achieved the Chartered Institute of Management (CIM) designation from 2004 to 2007. His educational background supports his management capabilities and understanding of business operations.
Focus on Customer Engagement and Operational Efficiency
In his current role, Alex Sauer prioritizes improving Net Promoter Scores by enhancing customer engagement through increased, value-added contact. He also has a dotted line responsibility for a sales organization of seven employees working in the Greater Toronto and Hamilton Area (GTHA). His focus on operational efficiency and customer satisfaction is evident in his strategic initiatives and leadership style.