Austin Wilson
About Austin Wilson
Austin Wilson is a Service Manager at Cintas in Houston, Texas, where he has worked since 2017. He has implemented systems that improved service satisfaction and led initiatives that enhanced safety protocols within the company.
Current Role as Service Manager
Austin Wilson serves as a Service Manager at Cintas in Houston, Texas. He has held this position since 2017, overseeing a team of over 20 service representatives. In his role, he has implemented a customer feedback system that improved service satisfaction scores by 15% within a year. His leadership and management skills have been recognized within the company, contributing to enhanced team performance and customer service outcomes.
Experience at Cintas
Austin Wilson began his career at Cintas as a Sales Service Representative, where he worked from 2015 to 2017. During this time, he gained valuable experience in customer service and sales operations. His transition to Service Manager in 2017 allowed him to apply his knowledge and skills to a leadership role, furthering his impact on service delivery and team management.
Educational Background
Austin Wilson earned his Bachelor's Degree in Marketing and Supply Chain Management with a Sales Minor from the University of Houston - C.T. Bauer College of Business. He studied there from 2010 to 2014, acquiring foundational knowledge in business principles that supports his current professional endeavors.
Professional Achievements
Austin Wilson has organized and led a regional workshop on first aid and safety best practices, which was attended by over 50 industry professionals. He also participated in a company-wide initiative to enhance safety protocols, resulting in a 10% reduction in workplace incidents. Additionally, he developed a training program for new hires that reduced onboarding time by 20%, demonstrating his commitment to improving operational efficiency.