Collin Erickson
About Collin Erickson
Collin Erickson is an Office Administrator with extensive experience in various roles, including customer service and technical support, primarily in London, Ontario. He has worked for several companies, including Cintas and TeleTech, and possesses strong skills in programming and customer satisfaction assessment.
Current Role at Cintas
Collin Erickson has been serving as an Office Administrator at Cintas since 2019. In this role, he is responsible for various administrative tasks that support the operational efficiency of the office. His position involves coordinating with different departments and ensuring that the office runs smoothly. He also plays a key role in managing customer interactions and maintaining records.
Previous Experience at Cintas
Prior to his current role, Collin worked at Cintas as a Utility Worker from 2018 to 2019. His responsibilities included supporting various operational tasks within the facility. This experience provided him with insights into the company's operations and customer service standards.
Technical Skills and Expertise
Collin possesses extensive experience with SAP HANA, SAP BusinessObjects, and SAP Portal, which he utilizes for customer service and recordkeeping tasks. He is skilled in creating and maintaining Windows Batch and PowerShell scripts for technical support. Additionally, he has programming experience in Microsoft Visual Basic, C++, HTML, CSS, and JavaScript.
Educational Background
Collin studied at Fanshawe College, where he earned a Diploma in Computer Programming from 1995 to 1999. He also attended Oakridge Secondary School, focusing on Mathematics and Computer Science, and achieved his Ontario Secondary School Diploma. His early education includes training with the Royal Canadian Air Cadets, where he achieved General Aviation.
Customer Service Experience
Collin has a strong background in customer service, having worked in various roles that emphasize client interaction. He served as a Customer Assistance Representative at Assistance Services Group for nine years and as a Customer Service Representative at The Bradford Group for two years. He also conducts satisfaction surveys using the Net Promoter Score system to gather feedback from business clients.