Douglas Steele
About Douglas Steele
Douglas Steele is a Service Manager at Cintas with over 10 years of experience in the IT and telecommunications industries. He has held various roles at major companies such as AT&T, Verizon Wireless, and Spectrum Enterprise, focusing on enterprise solutions and customer service.
Current Role at Cintas
Douglas Steele serves as a Service Manager at Cintas, a position he has held since 2021. He is based in Durham, North Carolina. In this role, he is responsible for overseeing service operations and ensuring customer satisfaction. His experience in the telecommunications sector contributes to his effectiveness in managing service delivery and enhancing customer experiences.
Previous Experience in Telecommunications
Douglas Steele has extensive experience in the telecommunications industry, having held various positions at major companies. He worked at AT&T as a Fiber & CyberSecurity Account Executive for five months in 2021. Prior to that, he spent three years at Verizon Wireless as a Solutions Manager/District from 2015 to 2018, and as a Business Account Executive from 2018 to 2020. He also served as a Major Account Executive at Spectrum Enterprise from 2020 to 2021, focusing on healthcare accounts.
Military Background
Douglas Steele served in the United States Air Force as a Crew Chief from 2004 to 2010. This six-year tenure provided him with valuable skills and discipline that he has applied throughout his professional career. His military background contributes to his strong work ethic and ability to perform under pressure.
Education and Certifications
Douglas Steele holds a Bachelor's degree in Business Administration and Management from DeVry University, which he completed between 2014 and 2016. He also achieved an Associate's degree from the Community College of the Air Force from 2004 to 2007. In addition, he obtained an ITIL 4 Service Management certification in 2019, enhancing his expertise in service management practices.
Expertise in IT and Telecommunications Solutions
With over 10 years of experience in the IT and telecommunications industries, Douglas Steele specializes in providing enterprise solutions. His expertise includes fiber internet, ELAN, SD-WAN, Managed WIFI, Hosted Voice Services, PRI, SIP, Managed Router, and Managed Security. He focuses on delivering a high-quality customer experience by improving network speed and reliability for enterprise clients.