Eric Santiago
About Eric Santiago
Eric Santiago is a Service Manager at Cintas, where he has worked since 2011. He has strong skills in change management and team building, with a focus on enhancing customer satisfaction and expertise in contract negotiation.
Work at Cintas
Eric Santiago has been employed at Cintas as a Service Manager since 2011. His tenure of over 13 years in this role is based in Hartford, CT. In this position, he focuses on service management and has a strong track record of enhancing customer satisfaction. His responsibilities include overseeing service operations and implementing strategies to improve service delivery.
Education and Expertise
Eric Santiago earned a Bachelor's degree in Business Administration and Management from Western Connecticut State University. His studies spanned from 1998 to 2003. He possesses strong skills in change management and team building, which contribute to his effectiveness in service management roles. Additionally, he has expertise in contract negotiation within the facilities services industry.
Background
Prior to his role at Cintas, Eric Santiago worked at G&K Services as a Branch Manager from 2011 to 2017. He also held a position as a Branch Manager at Enterprise Rent-A-Car from 2003 to 2010. His experience in these managerial roles has equipped him with valuable insights into service operations and customer relations.
Achievements in Service Management
Eric Santiago has a demonstrated history of enhancing customer satisfaction in his service management roles. His focus on team building and change management has contributed to improved service outcomes. His extensive experience in the facilities services industry supports his ability to negotiate contracts effectively.