Imran Mukhtar
About Imran Mukhtar
Imran Mukhtar is a Service Supervisor at Cintas in Ottawa, Ontario, with over a decade of experience in various roles within the gaming and customer service industries. He holds a Bachelor of Business Administration and has worked in multiple capacities, including operations and management in casinos and contact centers.
Work at Cintas
Imran Mukhtar has been employed at Cintas as a Service Supervisor since 2021. He has served in this role for three years in Ottawa, Ontario, Canada. His responsibilities include overseeing service operations and ensuring customer satisfaction within the company's service framework.
Previous Experience in the Gaming Industry
Imran Mukhtar has extensive experience in the gaming industry. He worked as a Cage & Coin Supervisor at OLG from 2015 to 2017 and as a Cage & Credit Manager at Hard Rock Ottawa from 2017 to 2021. His roles involved managing casino audit functions and player development, contributing to his comprehensive understanding of casino operations.
Contact Center Experience
Imran Mukhtar has a solid background in contact center roles. He has worked in various capacities, including Operations Team Leader and Scheduling Specialist at INTERCALL in 2012. His experience encompasses both inbound and outbound customer service, enhancing his skills in customer relations and service management.
Education and Qualifications
Imran Mukhtar holds a Bachelor of Business Administration (BBA) from Lakehead University. He also completed an Associate's degree in Operations Management and Supervision at Niagara College. His educational background supports his professional roles in management and service supervision.
Career Timeline
Imran Mukhtar's career spans various roles across different sectors. He began as a Collections Specialist at Sitel from 2001 to 2003, followed by positions at Best Buy and Convergys. His diverse experience includes roles at Casino Rama Resort and OLG, showcasing his adaptability and growth in service-oriented positions.