John Falk
About John Falk
John Falk serves as the Director of Customer Service and Credit & Collections at Cintas, where he has worked since 2015. He has a strong background in process improvement and team building, with previous leadership roles at Wolters Kluwer Tax & Accounting US.
Current Role at Cintas
John Falk serves as the Director of Customer Service and Credit & Collections at Cintas. He has held this position since 2015, contributing to the company's operations in the Greater Chicago Area. In this role, he oversees the Sales and Strategic Markets Division, focusing on enhancing customer service and managing credit and collections processes. His leadership at Cintas spans over eight years, during which he has implemented strategies to improve service delivery and operational efficiency.
Previous Experience at Wolters Kluwer Tax & Accounting US
Prior to his current role, John Falk worked at Wolters Kluwer Tax & Accounting US for a total of ten years. He began as a Team Leader in Product Support from 1994 to 2004. He then advanced to the position of Director of Product Support, where he served from 2004 to 2012. Following this, he took on the role of Sales Manager from 2012 to 2015. His tenure at Wolters Kluwer provided him with extensive experience in customer support and sales management.
Education and Expertise
John Falk holds a Bachelor of Arts (BA) in English from Columbia College Chicago, where he studied from 1990 to 1994. He furthered his education by earning a Master of Business Administration (MBA) in Marketing from Loyola University Chicago, completing his studies from 2004 to 2006. His educational background supports his expertise in customer service, marketing, and business management, contributing to his effectiveness in leadership roles.
Background in Process Improvement
John Falk has a strong background in process improvement and building high-performance teams. His experience in various leadership roles has equipped him with the skills necessary to streamline operations and enhance team productivity. This focus on process improvement has been a key aspect of his contributions at both Cintas and Wolters Kluwer, where he has worked to implement effective strategies for team development and operational success.