Kalicia Duque
About Kalicia Duque
Kalicia Duque is a Customer Service Representative with nine years of experience in the coffee industry, currently working at Cintas in Fremont, CA. She holds a Bachelor of Business Administration from California State University - East Bay and has developed strong leadership skills through various roles in customer service and recreation.
Work at Cintas
Kalicia Duque has been employed at Cintas since 2020 as a Customer Service Representative. In this role, she focuses on delivering exceptional customer service and managing client interactions effectively. She also coordinates fire sprinkler maintenance and service calls as a Sprinkler Repair Coordinator. Her position at Cintas allows her to leverage her extensive experience in customer service and operational coordination.
Experience in the Coffee Industry
Kalicia Duque has nine years of experience in the coffee industry, where she has concentrated on creating memorable customer experiences. Her career includes roles at Starbucks, where she served as a Barista and later as a Shift Supervisor, and at Blue Bottle Coffee as a Barista. This experience has equipped her with strong customer service skills and an understanding of the dynamics of the coffee business.
Education and Expertise
Kalicia Duque earned a Bachelor of Business Administration (B.B.A.) from California State University - East Bay, where she studied Parks, Recreation and Leisure Facilities Management from 2016 to 2019. Additionally, she holds an Associate of Arts (A.A.) in Human Development, Family Studies, and Related Services from Ohlone College, completed from 2009 to 2014. She also holds CVENT and ServSafe certifications, which enhance her skills in event management and food safety.
Background in Recreation Services
Kalicia Duque has a background in recreation services, having worked at the City of Fremont in various roles. She served as a Recreation Services Activity Specialist from 2018 to 2019 and as a Sports Coordinator from 2019 to 2020. These positions involved planning and executing recreational programs, contributing to her expertise in customer engagement and community service.
Community Involvement
Kalicia Duque has been actively involved in her community as a youth instructor in the faith formation program at Saint Edward's Catholic Church for the past five years. In this role, she guides teens through their initiation into the Catholic Church, demonstrating her commitment to community service and youth development.