Luis Alberto Jimenez Montaño
About Luis Alberto Jimenez Montaño
Luis Alberto Jimenez Montaño is a Service Desk Agent Operations Shared Team at Cintas, with extensive experience in IT support and consulting, particularly in the Oil & Gas sector. He has worked for various companies in Venezuela and Mexico, developing skills in hardware configuration, software management, and user support.
Work at Cintas
Luis Alberto Jimenez Montaño currently serves as a Service Desk Agent Operations Shared Team at Cintas, a position he has held since 2021. In this role, he is responsible for analyzing service requests, performing initial diagnoses, and providing efficient solutions to user issues. He also manages software installations and configurations for various applications, including Microsoft 365 Admin Center and Azure Active Directory. His work involves performing configuration updates and optimizations of operating systems and applications.
Previous Experience in IT Support
Prior to his current role at Cintas, Luis worked at ExactlyIT Inc. as an IT support client for Cintas Corporation from 2021 to 2022. He also held positions at Equinor as an IT Support Assistant from 2014 to 2015 and at Cardon IV, S.A. as ICT Support Networking from 2015 to 2020. His experience includes providing IT consulting and support for clients such as Equinor International Venezuela and Repsol Venezuela during his six years at Netready.
Education and Expertise
Luis studied at Instituto Universitario Fermin Toro, where he completed a CCNA program focused on Switching and Routing, achieving a Security Network certification. He also holds an Engineer’s Degree in Network and System Administration from Instituto Keys. Additionally, he has a certification in video creation and 3D animation from Arts Instituto de Computacion Graficas. His educational background supports his expertise in IT support and network administration.
Background in the Oil & Gas Industry
Luis has direct experience in offshore commissioning of IT services, specifically within the Oil & Gas industry. His role involved the design, installation, administration, and configuration of hardware infrastructure support and PC operating environments using Windows technology. This background has equipped him with the skills necessary to handle complex IT challenges in a demanding sector.
Early Career and Skills Development
Luis began his career in the collection department at DIRECTV Latin America, where he worked from 2007 to 2014. His early experiences laid the foundation for his skills in IT support and client relations. He has developed instructional materials for hardware configuration and has extensive knowledge in managing software installations for various applications, showcasing his technical capabilities.