Matthew Wilson
About Matthew Wilson
Matthew Wilson is an Account Specialist Supervisor at Cintas in Durham, North Carolina, where he has worked since 2020. He has a background in customer service and team leadership, having previously held positions at Tompkins Trust Company and Liberty University.
Work at Cintas
Matthew Wilson has been employed at Cintas since 2020, serving as an Account Specialist Supervisor in Durham, North Carolina. In this role, he conducts critical Quarterly Business Reviews with senior leadership to gather feedback aimed at enhancing customer retention. Prior to his current position, he worked as a National Account Specialist at Cintas from 2018 to 2020. His tenure at Cintas has been marked by a focus on improving customer metrics and maintaining high performance standards.
Previous Employment Experience
Before joining Cintas, Matthew Wilson worked at Tompkins Trust Company as a Card Services Specialist from 2015 to 2018 in Ithaca, New York. During this time, he led a team that achieved record-breaking performance and maintained a 100% on-time performance rate for high-volume service requests. He also served as a Student Service Representative at Liberty University from 2013 to 2014 in Lynchburg, Virginia.
Leadership and Performance Metrics
In his current role at Cintas, Matthew Wilson has played a key role in increasing top customer metrics by 15-35% across multiple categories. His leadership extends to department managers, where he focuses on driving performance improvements and enhancing service delivery. His ability to conduct effective business reviews contributes to the overall success of customer retention strategies.
Education and Expertise
Matthew Wilson's educational background includes experience at Liberty University, where he worked as a Student Service Representative. His expertise lies in account management, customer service, and team leadership, which he has developed through various roles in the financial services and corporate environments.