Michael Boles
About Michael Boles
Michael Boles is a CX Analyst II at Cintas, with over 10 years of experience in account management, operations, and analysis. He has a Bachelor's degree in Business Administration from Western Michigan University and has developed numerous data analysis tools to improve performance in a $160 million division.
Work at Cintas
Michael Boles currently holds the position of CX Analyst II at Cintas, where he has been employed since 2019. In this role, he focuses on enhancing customer experience through data analysis and reporting. Prior to this position, he served as a Recurring Account Manager at Cintas from 2015 to 2018, contributing to account management and client relations in the Greater Chicago Area. Additionally, he has worked as an Enterprise Account Manager since 2018, further solidifying his expertise in account management and customer service within the company.
Experience at JB Hunt Transport Services, Inc.
Michael Boles has a background in operations and account management from his time at JB Hunt Transport Services, Inc. He worked as an Operations Supervisor from 2008 to 2011 in Melrose Park, IL, where he oversaw daily operations. Following this role, he served as an Account Manager from 2011 to 2014 in Chicago, IL, managing client accounts and ensuring service delivery. His experience at JB Hunt provided him with valuable insights into the transportation and logistics industry.
Education and Expertise
Michael Boles earned a Bachelor's degree in Business Administration and Management from Western Michigan University. His educational background has equipped him with a solid foundation in business principles, which he applies in his professional roles. With over 10 years of experience in account management, operations, and analysis, he has developed expertise in navigating competitive and complex industries.
Achievements in Data Analysis and Reporting
In his current and previous roles, Michael Boles has developed and implemented numerous data analysis and reporting tools aimed at enhancing sales, operations, and financial performance. His contributions have significantly impacted a division valued at $160 million, demonstrating his ability to leverage data for strategic decision-making. He is also recognized for providing technical support and sharing best practices with cross-functional teams, further showcasing his collaborative approach.