Michael Mc Adams
About Michael Mc Adams
Michael Mc Adams is a National Account Specialist at Cintas, with a background in customer service and logistics management. He holds a Master's degree in Industrial and Organizational Psychology from Southern New Hampshire University and has extensive experience in coordinating service orders and compliance negotiations.
Work at Cintas
Michael Mc Adams has served as a National Account Specialist at Cintas since 2019. In this role, he coordinates logistics across multiple teams, utilizing Microsoft Teams, phone, and email to ensure efficient communication and service delivery. He manages approximately 50 service orders daily for corporate Fire Protection Accounts, demonstrating his ability to handle high volumes of work while maintaining service quality. His responsibilities include negotiating with fire marshals and state agencies to secure reasonable time frames for repairs or inspections, thereby preventing non-compliance closures.
Previous Experience at Iron Mountain
Before joining Cintas, Michael Mc Adams worked at Iron Mountain as a Customer Service Associate III in Preferred Client Services from 2013 to 2018. During his five years in this role, he developed skills in customer service and account management. He later transitioned to a Customer Service Administrator position at Iron Mountain, where he continued to enhance his expertise in client relations and service coordination.
Education and Expertise
Michael Mc Adams pursued his education at Southern New Hampshire University, where he achieved a Master's degree in Industrial and Organizational Psychology from 2021 to 2023. He also earned a Bachelor of Arts (B.A.) in Psychology from 2016 to 2021 and an Associate's degree in Liberal Arts and Sciences/Liberal Studies from 2016 to 2020. This educational background provides him with a strong foundation in understanding organizational behavior and enhancing workplace dynamics.
Career Background
Michael Mc Adams has a diverse career background that includes roles in various industries. He worked as a Sales Support Representative at AT&T Mobility from 2009 to 2012, where he gained experience in sales and customer support. Additionally, he served as an Assistant Store Manager at Blockbuster for ten months in 2008-2009, which provided him with early management experience and customer service skills.