Michael Smith, MBA
About Michael Smith, MBA
Michael Smith, MBA, serves as the General Manager at Cintas in Cleveland, Ohio, where he has worked since 2016. He has a background in operations management and leadership, with previous roles at 2-20 Records Management and HSG | CodeBlue, and holds degrees in Exercise Science and Business Administration.
Work at Cintas
Michael Smith has held various positions at Cintas, starting as Operations Manager in Canton, Ohio, from 2005 to 2006. He then served as General Manager in Cincinnati, Ohio, from 2006 to 2010, and briefly as General Manager in Indianapolis, Indiana, in 2010. Since 2016, he has been the General Manager in Cleveland, Ohio. Throughout his tenure at Cintas, he has focused on enhancing operational efficiency and productivity.
Previous Experience
Before his current role at Cintas, Michael Smith worked at HSG | CodeBlue as Director of Operations from 2012 to 2015 and as Vice President of Operations from 2015 to 2016. He also served as Executive Vice President of Operations at 2-20 Records Management for one year in 2010 to 2011. His roles in these organizations contributed to his expertise in operations management and leadership.
Education and Expertise
Michael Smith earned a Bachelor of Science degree in Exercise Science from the University of Mount Union, studying from 2001 to 2004. He later obtained a Master of Business Administration (MBA) from Xavier University, completing his studies from 2007 to 2009. His educational background supports his focus on data-driven leadership and strategic planning.
Leadership and Methodologies
Michael Smith specializes in authentic leadership and transformational management. He has implemented Lean and Six Sigma methodologies to improve process efficiency, resulting in significant productivity increases. His leadership style emphasizes culture, strategic planning, and the use of production metrics to enhance organizational performance.
Achievements in Operations
During his career, Michael Smith has successfully driven scalability into processes, achieving a 140% increase in productivity. He has also reduced cycle times for claims by 28% through the creation of strength-based roles and re-engineering workflows. These achievements demonstrate his capability in enhancing operational efficiency and effectiveness.