Michele Z.
About Michele Z.
Michele Z. is a Senior Account Specialist at Cintas, where she has worked since 2013, specializing in fire protection services and partner training. She previously served as a Call Center Supervisor at RTI International and holds degrees in Psychology and Associate of Arts.
Work at Cintas
Michele Z. has been employed at Cintas since 2013, serving as a Senior Account Specialist for 11 years in the Raleigh-Durham, North Carolina Area. In this role, Michele is responsible for managing fire protection services for customers located in the west coast region. This includes ensuring compliance with NFPA 96 as well as all applicable state and local fire codes. Michele also plays a key role in training new partners at Cintas, contributing to the onboarding process and enhancing team capabilities.
Previous Experience at RTI International
Before joining Cintas, Michele Z. worked at RTI International as a Call Center Supervisor from 2008 to 2011. In this position, Michele oversaw call center operations and managed a team, focusing on improving service delivery and customer satisfaction. This experience provided Michele with valuable skills in team leadership and operational management.
Education and Expertise
Michele Z. holds a degree in Psychology from Iona College. Additionally, Michele studied at Wake Technical Community College, where an Associate of Arts degree was achieved. This educational background supports Michele's expertise in communication and interpersonal skills, which are essential in her current role at Cintas.
Performance Metrics and Responsibilities
In her role at Cintas, Michele Z. maintains high performance metrics, aiming for a do versus done rate of 95% or better. This focus on performance ensures that tasks are completed efficiently and effectively. Michele is also responsible for reviewing updated contracts to ensure that pricing increases are accurately applied, demonstrating attention to detail and commitment to operational excellence.