Neha Chauhan
About Neha Chauhan
Neha Chauhan is a Customer Service Lead at Cintas in the Toronto, Canada Area, where she has worked since 2018. She specializes in customer loyalty and retention, leveraging her educational background in technology and business to enhance service delivery.
Work at Cintas
Neha Chauhan has served as the Customer Service Lead at Cintas since 2018. In this role, she is based in the Toronto, Canada Area. Her responsibilities include engaging in cross-functional interactions aimed at enhancing customer loyalty and retention. She leads weekly discussions focused on contract renewals, churn reduction, complaints management, and lead generation. Neha also handles high-level escalations, ensuring timely responses and resolutions through root cause analysis.
Education and Expertise
Neha Chauhan completed her Bachelor of Technology (BTech) in Computer Science at Lovely Professional University from 2008 to 2012. Following this, she pursued a Master of Business Administration (MBA) with a focus on Marketing and Human Resources at the same institution from 2011 to 2013. Earlier, she studied at Delhi Public School, where she achieved a focus in Science from 2006 to 2008.
Background
Before joining Cintas, Neha worked at Nagarro as a Customer Service Supervisor from 2015 to 2018 in Gurgaon, India. In this position, she played a strategic role in developing retention strategies that focused on identifying growth opportunities with existing clients. Her experience in customer service spans several years, emphasizing her ability to manage customer relationships effectively.
Achievements
Neha Chauhan has contributed to improving customer satisfaction through conducting response trend analysis on the Net Promoter Score (NPS). This analysis has been instrumental in enhancing customer service strategies and ensuring a focus on customer needs. Additionally, her involvement in cross-functional interactions has helped strengthen customer loyalty and retention initiatives.