Rick Bakker
About Rick Bakker
Rick Bakker serves as the Service Manager at Cintas in Ontario, where he has worked for 44 years. He focuses on enhancing customer relationships, managing service operations, and implementing training programs within the service department.
Work at Cintas
Rick Bakker has been employed at Cintas since 1980, serving as a Service Manager for 44 years in Ontario. In this role, he oversees the daily operations of the Service Organization, ensuring compliance with company Standard Operating Procedures (SOPs). He conducts periodic field-rides with Service Sales Representatives to foster a supportive work environment and identify trends that could impact core business areas. His long tenure at Cintas highlights his commitment to the company and its service objectives.
Service Management Responsibilities
As a Service Manager, Rick Bakker is responsible for managing the annual service department budget, focusing on enhancing productivity, efficiency, and customer satisfaction. He develops and implements recruitment, training, and partner retention programs specifically for the service department. Additionally, he coordinates with major and national account executives to facilitate local sales efforts, ensuring that service delivery aligns with business goals.
Customer Relationship Management
Rick Bakker places significant emphasis on building and maintaining strong personal relationships with key customers in his region. This focus on customer relationship management is aimed at maximizing customer and distribution partnerships. He analyzes customer satisfaction and performance review data to identify new business opportunities within the existing customer base, contributing to the overall growth of the service department.
Operational Oversight and Strategy
In his role, Rick Bakker oversees the day-to-day operations of the Service Organization. He ensures that the service provided meets quality and merchandising standards set by the company. Additionally, he develops corrective actions to optimize route structuring, which supports the service goals of the organization. His strategic approach to operational oversight is essential for maintaining high service standards.