Sergio Torres
About Sergio Torres
Sergio Torres is a Production Supervisor at Cintas, where he has worked since 2019, and also serves as a Service Training Coordinator. He has extensive experience in quality assurance and reporting, with a background in IT support and bilingual communication.
Work at Cintas
Sergio Torres has been employed at Cintas since 2011, holding multiple positions over the years. He currently serves as a Production Supervisor, a role he has held since 2019 in the Terre Haute, Indiana Area. In addition to this position, he has worked as a Service Training Coordinator and a Service Sales Representative for 13 years. He has also been a Service Supervisor since 2014. His diverse roles at Cintas reflect his extensive experience in production and service management.
Previous Employment Experience
Before joining Cintas, Sergio Torres worked at Sony DADC as a Business Unit Assistant from 2009 to 2011. He also spent 12 years at Direct Brands, which included roles at Columbia House and Doubleday, as a Quality Associate from 1999 to 2011. Earlier in his career, he worked at BMG Columbia House as a Process Department Associate from 2002 to 2004. These positions contributed to his expertise in quality assurance and operational support.
Education and Expertise
Sergio Torres studied at Ivy Tech Community College, where he earned an Associate of Applied Science in Computer Information Systems from 2005 to 2010. He also attended Indiana State University, focusing on Political Science for two years from 1997 to 1999, and completed a Bachelor of Arts in Political Science at Inter-American University of Puerto Rico-San Germán Campus from 1991 to 1995. He holds an A+ Certification as an IT Technician, demonstrating his proficiency in IT support and troubleshooting.
Bilingual Communication Skills
Sergio Torres is fluent in both English and Spanish, which enhances his communication abilities in bilingual environments. This skill is particularly valuable in customer service and training roles, allowing him to effectively interact with a diverse range of clients and colleagues.
Quality Assurance and Reporting Experience
With over 10 years of experience in reporting, quality assurance, and quality testing within a call center environment, Sergio Torres has developed reporting tools that significantly reduced customer service quality errors. His expertise aids management decision-making and supports operational efficiency.