Steve Kelly
About Steve Kelly
Steve Kelly is a Service Manager at Cintas, where he has worked since 2018. He holds a Bachelor of Science in Finance from Iowa State University and has a background in sales and customer relationship management.
Work at Cintas
Steve Kelly has served as a Service Manager at Cintas since 2018, operating out of Omaha, NE. In this role, he manages over 300 customer relationships and leads a team of nine Service Sales Representatives. His responsibilities include overseeing service operations and ensuring customer satisfaction. In fiscal year 2020, he renewed over 100 agreements with existing customers and achieved a 10% revenue growth, which facilitated the creation of an additional route and the hiring of a new team member. He also promoted a Service Sales Representative to Service Supervisor and two Route Skippers to Service Sales Representatives during this period.
Education and Expertise
Steve Kelly earned a Bachelor of Science (B.S.) degree in Finance from Iowa State University, where he studied from 2005 to 2010. His academic background provides a strong foundation for his career in service management and sales. Additionally, he is certified as a green belt in Six Sigma training, which equips him with skills in process improvement and operational efficiency.
Background
Before joining Cintas, Steve Kelly worked at Schneider National in various roles. He served as a Regional Sales Manager from 2014 to 2016 in Des Moines, Iowa, and as an Account Service Manager from 2016 to 2018. Prior to these positions, he was a Driver Business Leader from 2010 to 2014 in Urbandale, IA. His diverse experience in sales and service management has contributed to his effectiveness in his current role.
Achievements
During his tenure at Cintas, Steve Kelly has made significant contributions to the company's performance. In fiscal year 2020, he led initiatives that resulted in a 10% revenue growth and improved several key performance indicators (KPIs) from Q1 to Q4 of fiscal year 2019. He also facilitated quarterly contests that resulted in bonus payouts for his team members, promoting a culture of achievement and motivation within his team.