Theresa Kershaw Smith
About Theresa Kershaw Smith
Theresa Kershaw Smith is a Service Manager at Cintas, where she has worked since 2019. She has a diverse background in management and sales, with previous roles at Mondelēz International and USA 3000 Airlines.
Work at Cintas
Theresa Kershaw Smith has been employed at Cintas since 2018. She currently holds the position of Service Manager, a role she has maintained since 2019. In this capacity, she oversees various service operations, ensuring high standards of customer service and operational efficiency. Prior to her role as Service Manager, she served as Manager Facility Services-Advanced Management Partner for six years, contributing to the management of facility services within the organization.
Previous Experience at Mondelēz International
Before joining Cintas, Theresa Kershaw Smith worked at Mondelēz International in several roles. She began as a Sales Representative from 2012 to 2014 in the Columbus, Ohio area. Following this, she served as District Manager for 11 months in 2015, and then as Retail Merchandising Supervisor from 2016 to 2018 in Cleveland, Ohio. Her experience at Mondelēz International provided her with a strong foundation in sales and management.
Experience at USA 3000 Airlines
Theresa Kershaw Smith worked at USA 3000 Airlines as a Lead Flight Attendant from 2004 to 2009. During her five years in this role, she operated in various locations, including Greater St. Louis, Cleveland, and Ft. Myers. Her responsibilities included ensuring passenger safety and comfort, managing in-flight services, and leading a team of flight attendants.
Education and Expertise
Theresa Kershaw Smith earned a Bachelor of Arts (B.A.) in Communication Studies from Kent State University. She attended the university from 1998 to 2003. Her educational background has equipped her with strong communication skills, which are essential in her roles in management and customer service.