Todd Firebaugh
About Todd Firebaugh
Todd Firebaugh is a Key Account Manager at Cintas, where he has worked since 2023. He has a background in psychology from the University of Missouri-Saint Louis and has over a decade of experience in various roles at Cintas.
Work at Cintas
Todd Firebaugh currently serves as a Key Account Manager at Cintas, a position he has held since 2023. In this role, he provides hands-on support by accompanying Service Sales Representatives on their routes. He is responsible for training these representatives on effective sales techniques and resolving customer service issues to maintain high levels of customer satisfaction. Prior to this role, he worked at Cintas as a Service Manager and Account Executive from 2010 to 2023, where he managed a budget and addressed operational issues affecting service delivery.
Education and Expertise
Todd Firebaugh studied at the University of Missouri-Saint Louis, where he earned a Bachelor of Arts in Psychology from 1989 to 1992. His educational background in psychology contributes to his understanding of customer relations and team management, enhancing his effectiveness in his current role at Cintas.
Background
Todd Firebaugh has extensive experience in the service industry, particularly in account management and sales. His tenure at Cintas spans over a decade, during which he has developed skills in team management, customer service, and operational oversight. His role involves managing a team of Service Sales Representatives, focusing on hiring, development, and performance management.
Achievements
Throughout his career at Cintas, Todd Firebaugh has overseen the achievement of sales, profit, inventory, and payroll goals. His responsibilities have included managing customer service issues and ensuring high levels of customer satisfaction, which are critical to the success of the organization.