Tracy Coots
About Tracy Coots
Tracy Coots is a Senior Affiliate Service Representative at Cintas, where he has worked since 2019. He manages over 50 affiliates and has a strong background in operations and revenue management from previous roles in the hospitality industry.
Current Role at Cintas
Tracy Coots currently serves as a Senior Affiliate Service Representative at Cintas, a position held since 2019. In this role, she manages over 50 affiliates and oversees inspections for nearly 400 customers. Tracy demonstrates strong organizational skills and efficiency in operations, consistently maintaining a KPI of fewer than 100 open work orders older than 61 days. She also acts as the primary contact for underperforming regions, ensuring necessary course corrections are implemented.
Previous Experience at Cintas
Tracy Coots previously worked at Cintas as an Affiliate Service Representative from 2018 to 2019. During her tenure, she contributed to the operational efficiency of the affiliate services team. Her experience laid the foundation for her current role, where she has taken on greater responsibilities and leadership.
Experience at Millennium Hotel-Durham
Before her time at Cintas, Tracy held multiple positions at Millennium Hotel-Durham. She served as Director of Operations from 2016 to 2017 and as Revenue Manager from 2011 to 2016. In these roles, she was responsible for overseeing hotel operations and managing revenue strategies, contributing to the overall performance of the hotel.
Education and Expertise
Tracy Coots earned her Bachelor of Arts (B.A.) in Sociology from Western Kentucky University, studying from 1984 to 1987. This educational background provides her with a solid foundation in understanding organizational dynamics and human behavior, which is beneficial in her current role managing affiliates.
Leadership and Initiative
In her current position, Tracy leads weekly meetings in the absence of management, showcasing her leadership and initiative. She has successfully turned around the largest affiliate from a problematic underperformer to achieving consistent +90% on-time performance, demonstrating her ability to foster positive relationships and drive performance improvements.