Troy Black
About Troy Black
Troy Black is a Service Manager with over 15 years of experience in operations management, specializing in the use of key metrics to enhance company revenue. He has held various positions at Cintas and Southwest Airlines, demonstrating a strong commitment to improving operational processes and providing excellent customer service.
Current Role as Service Manager
Troy Black currently serves as a Service Manager at Cintas, a position he has held since 2017. In this role, he focuses on utilizing key operations and sales metrics to enhance company revenue. His responsibilities include overseeing service operations and ensuring high standards of customer service for both internal and external clients.
Previous Experience at Cintas
Troy Black has extensive experience at Cintas, where he worked in various capacities. He served as a Service Supervisor from 2017 to 2019 and then transitioned to the role of Service Manager from 2019 to 2020. Both positions were based in Houston, Texas, and provided him with insights into operational management and customer service.
Experience at Southwest Airlines
Before joining Cintas, Troy Black worked at Southwest Airlines as Manager of Ramp & Operations from 2001 to 2010. During his nine years in this role, he gained valuable experience in operations management, focusing on improving processes and managing teams effectively.
Role at N2 Publishing
In 2017, Troy Black held the position of Area Director at N2 Publishing for a duration of seven months in Northwest Houston. This role contributed to his diverse experience in management and operations within different industries.
Education and Training
Troy Black studied Engineering at Lone Star College from 2012 to 2013. This educational background supports his extensive experience in operations management and his ability to implement effective processes within his roles.