Alison Mumaugh
About Alison Mumaugh
Alison Mumaugh is a Customer Success Manager at CipherHealth, where she has worked since 2023. She has extensive experience in customer success and account management across various companies, including Kinsa and NRC Health.
Work at CipherHealth
Alison Mumaugh has been serving as a Customer Success Manager at CipherHealth since 2023. In this role, she focuses on enhancing customer relationships and ensuring client satisfaction. Her responsibilities include consulting with clients on future strategies and aligning their expectations with the company's offerings. Alison's experience in customer success enables her to effectively address client needs and foster long-term partnerships.
Previous Experience in Customer Success
Before joining CipherHealth, Alison Mumaugh held several positions in customer success. She worked at Underdog.io as a Customer Success Manager from 2021 to 2023, where she operated in a remote capacity. Prior to that, she served as a Customer Success Manager at NRC Health from 2018 to 2020, contributing to client engagement in the Lincoln, Nebraska area. Her extensive background in customer success roles has equipped her with the skills necessary to drive customer satisfaction and retention.
Education and Expertise
Alison Mumaugh earned a Bachelor of Science degree in Honors Information Systems from Doane University. Her educational background provides her with a solid foundation in software, business, and design, which she leverages in her professional roles. Alison's expertise includes creative problem-solving and a strong focus on unifying internal and external teams to enhance collaboration and service delivery.
Career Background
Alison Mumaugh has a diverse career spanning various roles and industries. She began her professional journey at Fiserv as a Client Support Analyst from 2004 to 2005. Over the years, she has held positions such as Deployment Project Manager at Beehive Industries, Director of Client Services at Beehive Industries, and Implementation Project Manager at Healthcare Data Solutions. Her varied experiences contribute to her well-rounded skill set in client services and project management.
Professional Values and Interests
Alison Mumaugh values relationships, community, and a positive work culture. She is passionate about connecting people with solutions and is driven by customer relationships and data. Her approach emphasizes the importance of collaboration and effective communication, which are essential for successful client interactions and project outcomes.