Allison Ruel
About Allison Ruel
Allison Ruel serves as the Vice President of Professional Services at CipherHealth, where she has worked since 2019. She has a background in customer success and account strategy, contributing to the company's recognition as a leader in patient outreach.
Work at CipherHealth
Allison Ruel has held multiple roles at CipherHealth since joining the organization. She began her tenure as an Account Strategist from 2014 to 2017, where she focused on client relationships and strategic initiatives. Following this, she served as Director of Customer Success from 2017 to 2019, enhancing client satisfaction and engagement. In 2019, she transitioned to a Solution Consultant role for six months before assuming her current position as Vice President of Professional Services, where she has been for five years. Ruel has played a significant role in CipherHealth's recognition as a KLAS category leader for Patient Outreach and Digital Rounding.
Education and Expertise
Allison Ruel earned her Bachelor of Arts (BA) in Biology/Biological Sciences from the University of Pennsylvania, completing her studies from 2007 to 2011. Her academic background provides a strong foundation for her work in healthcare technology and services. Ruel's expertise encompasses customer success, strategic account management, and professional services, contributing to her effectiveness in leadership roles within CipherHealth.
Background
Before her career at CipherHealth, Allison Ruel worked at the Hospital for Special Surgery as a Research Coordinator from 2011 to 2014. In this role, she was involved in coordinating research activities, which further developed her skills in project management and collaboration within healthcare settings. Her experiences in both research and customer-facing roles have shaped her approach to professional services in the healthcare technology sector.
Achievements
Allison Ruel has been instrumental in CipherHealth's recognition as a KLAS category leader for Patient Outreach and Digital Rounding. Additionally, her contributions have helped CipherHealth achieve the title of Best Place to Work in Healthcare by Modern Healthcare. These accolades reflect her commitment to enhancing patient engagement and improving organizational culture within the healthcare industry.