Daniel Kenner
About Daniel Kenner
Daniel Kenner is a Senior Customer Success Operations Manager at CipherHealth, with a background in customer success roles at various companies including Wrike and Lucid. He holds a Bachelor's degree in Linguistics and an MBA, and has authored a book and hosts a podcast focused on customer success and operations.
Current Role at CipherHealth
Daniel Kenner currently serves as the Senior Customer Success Operations Manager at CipherHealth. He has held this position since 2024, contributing to the company's customer success strategies and operations. His role involves overseeing customer engagement initiatives and ensuring that clients receive optimal support and resources.
Previous Experience at Wrike
Before joining CipherHealth, Daniel worked at Wrike as the Manager of Customer Success Technical Operations from 2018 to 2020. During his tenure in the Greater Salt Lake City Area, he focused on enhancing customer satisfaction through effective technical support and operational strategies.
Background in Customer Success at Lucid
Daniel has extensive experience in customer success roles at Lucid, where he held multiple positions from 2016 to 2018. He started as a Customer Success Manager, then progressed to Team Lead, and later served as a Customer Success Operations and Gainsight Admin. His work involved managing customer relationships and improving operational efficiencies.
Educational Qualifications
Daniel Kenner holds a Bachelor’s Degree in Linguistics from Brigham Young University. He furthered his education by earning a Master of Business Administration (M.B.A.) from Western Governors University. His academic background supports his expertise in customer success and operations management.
Contributions to the Field
Daniel has authored a book related to customer success or operations, showcasing his knowledge and insights in the field. Additionally, he hosts a podcast that highlights his expertise in customer success and operations, providing valuable content for professionals in the industry.