Holly Sprinkle
About Holly Sprinkle
Holly Sprinkle serves as the Customer Success Enablement Manager at CipherHealth, a position she has held since 2022. With a background in instructional design and customer success training, she has previously worked at Infotech and the University of Florida, among other institutions.
Current Role at CipherHealth
Holly Sprinkle serves as the Customer Success Enablement Manager at CipherHealth, a position she has held since 2022. In this role, she focuses on enhancing customer success through effective enablement strategies. Her responsibilities include developing training programs and resources that support customer engagement and satisfaction.
Previous Experience in Customer Success
Prior to her current role, Holly worked at Infotech as a Senior Training Specialist in Customer Success from 2020 to 2021. In this capacity, she was involved in designing and implementing training initiatives aimed at improving customer interactions. Additionally, she held the position of Senior Business Specialist at Infotech from 2019 to 2020, where she contributed to product testing and feature planning.
Educational Background
Holly Sprinkle earned her Master of Science in Instructional Design and Technology from Kaplan University, completing her studies from 2011 to 2012. She also holds a Master of Arts in English from Western Carolina University, which she obtained between 2004 and 2006. Her educational background supports her expertise in instructional design and customer training.
Teaching Experience
Holly has extensive experience in academia, having worked as an adjunct instructor at several institutions. She taught at South University from 2008 to 2015 and served as an Online English Adjunct at Kaplan University from 2008 to 2014. Additionally, she was a Section Instructor at the University of Florida's Warrington College of Business Administration from 2013 to 2015 and an adjunct at Santa Fe College from 2007 to 2015.
Training Material Development
Holly has a background in designing training materials, notably during her time at RTI Surgical, Inc. Her experience in creating educational resources has been instrumental in her roles in customer success and instructional design, enabling her to effectively support customer implementations with a focus on educational methodologies.