James Maloney
About James Maloney
James Maloney serves as the Director of Customer Success at CipherHealth, where he has worked since 2021. He has a background in public policy and international relations, with previous roles at various organizations including Digitas Health LifeBrands and Overseas Strategic Consulting.
Current Role at CipherHealth
James Maloney serves as the Director of Customer Success at CipherHealth, a position he has held since 2021. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and value from the company's services. His tenure at CipherHealth reflects a commitment to enhancing customer relationships and driving satisfaction.
Previous Experience in Customer Success
Prior to his current role, James Maloney worked at CipherHealth as a Senior Customer Success Manager for five months in 2020. He also held the position of Customer Success Manager from 2018 to 2020, where he contributed to building strong client partnerships and improving service delivery. His experience in customer success spans multiple years and positions within the organization.
Professional Background in Marketing and Consulting
James Maloney has a diverse professional background that includes roles in marketing and consulting. He worked at Digitas Health LifeBrands as a Senior Account Executive from 2016 to 2018, focusing on client management in the Greater Philadelphia Area. Additionally, he served as an Analyst at Overseas Strategic Consulting from 2013 to 2014, where he gained valuable analytical skills.
Educational Background
James Maloney studied at University College London, University of London, where he focused on Public Policy and International Relations. He participated in a study abroad program in 2011 for 11 months. He also holds a Bachelor of Arts degree in Government and Law from Lafayette College, where he studied from 2008 to 2012. His foundational education includes attending Strath Haven High School from 2004 to 2008.
Early Career Experience
James Maloney's early career includes various roles in public relations and communications. He worked as a Public Relations Intern at Tierney in 2012 for three months and later as a Communications Associate at the Foreign Policy Association from 2012 to 2013. He also served as an Assistant Account Executive at Tierney from 2014 to 2015, further developing his skills in client relations and account management.