Summer Brown
About Summer Brown
Summer Brown serves as the Chief Growth Officer at CipherHealth, a position she has held since 2023. With extensive experience in healthcare technology and customer success, she has previously worked in various roles at organizations such as McKesson, Relatient, and YMCA of Middle Tennessee.
Work at CipherHealth
Summer Brown serves as the Chief Growth Officer at CipherHealth, a role she has held since 2023. In this position, she focuses on uncovering customer pain points and identifying new technology features to enhance products. Prior to her current role, she was the Chief Customer Officer at CipherHealth from 2022 to 2023, where she directed customer engagement strategies.
Previous Experience
Before joining CipherHealth, Summer Brown held various positions in the healthcare and technology sectors. She worked at McKesson Provider Technologies/Managed Services as a Product Support Analyst 3 from 2011 to 2014. She also served as Vice President of Partner Operations & Customer Success at Relatient for seven months in 2020 and as Vice President of Customer Success at Feedtrail from 2020 to 2022.
Education and Expertise
Summer Brown earned a Bachelor of Science degree in Business with a focus on Management Information Systems from Tennessee Technological University. Her expertise encompasses process improvement, customer experience, project management, and executive customer engagement. She has a proven track record of directing the implementation of complex clinical and non-clinical platforms for healthcare organizations.
Background
Summer Brown's career spans over two decades, with significant roles in various organizations. She began her career as an Internet Support Specialist at Averitt Express from 2003 to 2005 and later worked as an I.T. Business Support Analyst at WebMD from 2001 to 2003. Her roles in healthcare include serving as Membership Director at the YMCA of Middle Tennessee and as Self Pay Team Leader at Cookeville Regional Medical Center.
Achievements in Leadership
Throughout her career, Summer Brown has built large teams in rapid-growth environments. She has worked with more than a dozen IT solutions and has a history of enhancing customer success through strategic leadership. Her roles have consistently involved improving customer experiences and operational efficiencies across various organizations.