Ashley Mai
About Ashley Mai
Ashley Mai is a Customer Success Manager with extensive experience in supporting enterprise clients, particularly in change management and onboarding processes. She has worked at notable companies such as Parkable and Uber, and currently serves at Circle.
Work at Circle.so
Ashley Mai currently serves as a Customer Success Manager at Circle, a position she has held since 2024. In this role, she focuses on supporting enterprise clients and ensuring their needs align with the company's product goals. Her responsibilities include managing client relationships and enhancing customer experiences through effective onboarding processes.
Previous Experience at Parkable
Ashley worked at Parkable as an Enterprise Customer Success Manager from 2019 to 2024. During her tenure, she was responsible for delivering seamless onboarding experiences for enterprise clients. She held this position for three years in Auckland, New Zealand, before transitioning to a remote role in Houston, Texas, where she continued to support enterprise clients for an additional two years.
Background in Strategic Sales and Customer Experience
Ashley has a solid background in strategic sales and customer experience enhancement. This expertise has been developed through her various roles in customer success and account management across different industries, including her time at Uber and Parkable. Her experience has equipped her with the skills necessary to effectively manage client relationships and drive product alignment.
Education and Expertise
Ashley obtained her Bachelor of Arts (B.A.) in Public Relations, Advertising, and Applied Communication from the University of Houston, where she studied from 2010 to 2015. This educational background has provided her with a strong foundation in communication strategies, which she applies in her roles in customer success and management.
Career Progression
Ashley has held various positions throughout her career, starting as a Social Media Intern at Raconteur Creative in 2016. She then progressed to roles at Signet Interactive and Uber, where she worked in account management and restaurant partnerships. Her diverse experiences have contributed to her expertise in customer success and enterprise client management.