Katelyn Goncalves
About Katelyn Goncalves
Katelyn Goncalves is a Senior Customer Success Manager at Circle, with a diverse background in customer success and education. She has held various roles in companies such as Klaviyo, Barkly, and Teach For America, and has a degree in Business Administration from Babson College.
Current Role at Circle.so
Katelyn Goncalves is currently employed as a Senior Customer Success Manager at Circle, where she has been working since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of the company's services. Her position allows her to leverage her extensive experience in customer success to foster strong relationships with clients.
Previous Experience in Customer Success
Prior to her current role, Katelyn Goncalves held several positions in customer success. She worked at Klaviyo as a Senior Customer Success Manager - SMB from 2021 to 2022 and as a Customer Success Manager from 2019 to 2021. Additionally, she served as a Customer Success Associate at WordStream from 2018 to 2019. Her roles involved managing client accounts and ensuring product adoption.
Teaching and Educational Background
Katelyn Goncalves has experience in education, having served as a High School Math Teacher with Teach For America from 2016 to 2017. She also completed an internship at Babson College as an Admissions Intern in 2013. Her educational background includes a Bachelor's degree in Business Administration with a focus on IT Management from Babson College, where she graduated Cum Laude in 2016.
Internship Experience
Katelyn Goncalves has completed several internships that contributed to her professional development. She worked as a Risk Assurance Intern at PwC in 2015 and as an Assistant Front of House Manager/Development Intern at Commonwealth Shakespeare Company in 2014. These roles provided her with valuable insights into risk management and operations.
Educational Qualifications
Katelyn Goncalves studied at Kealakehe High School, where she earned a BOE Diploma - Cum Laude from 2009 to 2012. She also studied Chinese Language and Literature at East China Normal University for 11 months in 2015. Her academic achievements reflect her commitment to education and continuous learning.