Leonardo Theisen
About Leonardo Theisen
Leonardo Theisen is a Senior Customer Support Specialist at Circle, where he focuses on optimizing processes to enhance customer satisfaction. He has a background in technical support and engineering, with previous roles at SAP and HCL Technologies.
Current Role at Circle.so
Leonardo Theisen serves as a Senior Customer Support Specialist at Circle since 2023. In this role, he focuses on optimizing processes to enhance productivity and improve customer satisfaction. His responsibilities include addressing complex support issues and ensuring a high level of service for customers.
Previous Experience at SAP
Leonardo Theisen has a background in technical support at SAP, where he worked as a Technical Support Analyst from 2021 to 2022 for one year. He also held the position of Technical Support Engineer for two months in 2022. His experience at SAP included roles as an Operations Intern for six months and as a Team Assistant for two years, contributing to his technical and operational expertise.
Educational Background
Leonardo Theisen completed his High School Diploma at Fundação Escola Técnica Liberato Salzano Vieira da Cunha from 2015 to 2019. He is currently pursuing a degree in Industrial Engineering at Unisinos, having started his studies in 2020. This educational background supports his technical skills and understanding of engineering principles.
Work History and Roles
Leonardo has held various positions in different companies. He worked as a Service Desk Analyst at HCL Technologies for two months in 2019. Additionally, he served as an Electrical Technician at CRK Automação Industrial Ltda for eight months in 2018-2019. His diverse work history has provided him with a wide range of skills applicable to customer support and technical roles.
Professional Philosophy
Leonardo Theisen approaches challenges with a mindset that views them as opportunities for improvement. He applies this philosophy in both his professional tasks and personal interests, such as planning travel itineraries. This perspective contributes to his effectiveness in customer support and process optimization.