Natália Machado
About Natália Machado
Natália Machado is a Senior Support Specialist at Circle, where she has worked since 2023. With a background in Industrial Engineering and ongoing studies in Data Analytics and Transpersonal Psychology, she has over a decade of experience in customer support roles.
Work at Circle.so
Natália Machado has been employed at Circle as a Senior Support Specialist since 2023. In this role, she operates remotely and contributes to the company's customer support initiatives. Prior to this position, she worked as a Customer Experience Specialist at Circle from 2022 to 2023, also in a remote capacity. Her experience at Circle reflects her commitment to enhancing customer satisfaction and support processes.
Education and Expertise
Natália Machado holds a Bachelor of Engineering (B.E.) in Industrial Engineering from Universidade do Vale do Rio dos Sinos, where she studied from 2013 to 2019. She also completed a Pós-graduação Lato Sensu - Especialização in Psicologia Transpessoal at Izen from 2021 to 2023. Additionally, she earned a qualification as an Electrical Technician from Fundação Escola Técnica Liberato Salzano Vieira da Cunha, studying from 2009 to 2013. Currently, she is expanding her skill set by learning about Data Analytics.
Background
Natália Machado has over a decade of experience in support roles, which has equipped her with a comprehensive understanding of customer service and support processes. Her diverse educational background, including engineering and psychology, complements her practical experience in customer support, enabling her to approach challenges with a multifaceted perspective.
Professional Development
Natália is actively engaged in professional development, as evidenced by her current studies in Data Analytics. This pursuit indicates her commitment to continuous learning and adapting to new technologies, which is essential in the evolving landscape of customer support and service.