Roberto Miguel Vargas
About Roberto Miguel Vargas
Roberto Miguel Vargas is a Customer Experience Specialist at Circle.so, where he has worked since 2021. He has a diverse background in customer service and training, with previous roles at SYKES, Carlson Wagonlit Travel, and Concentrix.
Work at Circle.so
Roberto Miguel Vargas has been employed at Circle.so as a Customer Experience Specialist since 2021. In this role, he focuses on enhancing customer interactions and ensuring a positive experience for users. His position involves addressing customer inquiries, providing support, and implementing solutions to improve service delivery. His tenure at Circle.so has lasted for three years, during which he has contributed to the overall customer satisfaction and engagement strategies of the company.
Previous Employment History
Prior to his current role, Roberto worked at several organizations in various capacities. He served as a Customer Service Representative at SYKES from 2015 to 2016. He then transitioned to Carlson Wagonlit Travel/G. Stewart Travel Services Ltd. as a Travel Counselor, Peer Trainer, and Customer Experience Executive from 2017 to 2018. Following that, he worked at Concentrix as a Process Trainer from 2019 to 2021. This diverse experience has equipped him with a broad skill set in customer support and training.
Education and Expertise
Roberto is currently pursuing his studies at Mapúa University, focusing on Psychology. He has been an undergraduate student since 2011. His educational background complements his professional experience, particularly in understanding customer behavior and improving customer interactions. His expertise spans customer support, technical support, administration, and training, making him versatile in various roles within the customer experience domain.
Skills and Strengths
Roberto possesses a versatile skill set applicable to multiple roles, including customer support, technical support, administration, and training. He has developed a strong ability to self-learn, which has been recognized by his peers as a significant strength. His experience in training roles has fostered a passion for structured and controllable administrative tasks, enhancing his effectiveness in customer experience initiatives.