Trisha Donofrio
About Trisha Donofrio
Trisha Donofrio is a Senior Scaled Customer Success professional currently working at Circle in Germany. She has extensive experience in customer success and community development, having held various roles in companies such as notonthehighstreet.com, SUCK UK, and Depop.
Work at Circle.so
Trisha Donofrio has been employed at Circle as a Senior Scaled Customer Success since 2022. In this role, she focuses on enhancing customer experiences and driving engagement through effective community management strategies. Her responsibilities include developing playbooks to streamline processes and improve team efficiency, ensuring that customer needs are met effectively.
Previous Experience in Customer Success
Before joining Circle, Trisha held several positions that contributed to her expertise in customer success. She worked at notonthehighstreet.com as an Account Manager from 2014 to 2017, where she managed client relationships in London. Additionally, she served as Community Development Manager at Mercari Europe Ltd. from 2017 to 2018 and as Senior Education and Community Development Manager at Depop from 2021 to 2022.
Education and Expertise
Trisha studied at the University of Guelph-Humber, where she achieved a degree in Fashion Management from 2007 to 2009. Her educational background complements her professional experience, particularly in lifecycle marketing, community management, and educational content marketing. She emphasizes continuous learning and skill development to adapt to changing work environments.
Background in Community Development
Trisha has a solid background in community development, having worked in various roles that focus on enhancing customer engagement and retention. At Depop, she served as Education and Community Development Manager from 2019 to 2021, where she developed innovative solutions to improve customer experiences. Her approach includes advocating for cross-functional team management to achieve business objectives.