Becky Driscoll
About Becky Driscoll
Becky Driscoll serves as the Global Head of Digital Customer Success at CircleCI, where she has worked in various customer success roles since 2019. She holds an MBA in Business Strategy from San Francisco State University and has extensive experience in customer success and business development across multiple industries.
Current Role at CircleCI
Becky Driscoll serves as the Global Head of Digital Customer Success at CircleCI, a position she has held since 2024. In this role, she focuses on enhancing customer experiences and ensuring the effective implementation of digital strategies to support customer success initiatives. Her leadership aims to improve customer engagement and retention within the technology sector.
Previous Experience at CircleCI
Becky Driscoll has an extensive history with CircleCI, having worked in various capacities. She began as Manager of Customer Success for SMB from 2019 to 2020, followed by a role as Senior Manager of Customer Success from 2020 to 2021. She then advanced to Director of Customer Success, serving from 2021 until her current position in 2024. Her tenure at CircleCI has been marked by a focus on customer health and retention strategies.
Professional Background in Customer Success
Driscoll's professional background includes significant experience in customer success roles across multiple organizations. Prior to her time at CircleCI, she worked at Gusto, where she was involved in Benefits Broker and HR Platform Sales, and later empowered the Advising Fulfillment Team. Her expertise in developing customer health and retention strategies has been a key aspect of her career in the technology industry.
Education and Academic Qualifications
Becky Driscoll holds an MBA in Business Strategy from San Francisco State University, Lam Family College of Business. Additionally, she studied French Language and Telecommunications/Production at Pepperdine University. Her educational background supports her professional focus on business strategy and operational process efficiency.
Diverse Work History
Driscoll's career spans various roles and industries. She has worked at Starbucks Coffee Company as a Shift Supervisor, at Foothill Optometric Group as a Sales Associate, and at Peppermill Resort Spa Casino as a National Sales Manager. Her diverse work history contributes to her comprehensive understanding of customer service and operational efficiency.