Carlos Mokim
About Carlos Mokim
Carlos Mokim serves as the Global IT Support Manager at CircleCI, where he leads a team of six IT professionals to maintain IT infrastructure across various global locations. He has a background in incident management and IT network management, having previously worked at Merlin Tech and Teleperformance.
Work at CircleCI
Carlos Mokim serves as the Global IT Support Manager at CircleCI, a position he has held since 2022. In this role, he manages a team of six IT professionals, focusing on the smooth operation of IT infrastructure across multiple global locations. His responsibilities include overseeing network architecture, security, and cloud services to ensure high levels of system availability. Carlos also implements effective incident management procedures to minimize downtime and provides global IT administration to maintain consistency and standardization across all locations.
Previous Experience at Merlin Tech
Prior to his current role, Carlos Mokim worked at Merlin Tech as the Information Technology Network Manager from 2015 to 2020 in Argentina. During his five years at Merlin Tech, he was responsible for managing IT support and ensuring the reliability of network services. His role involved implementing strategies to enhance network performance and support the organization's IT infrastructure needs.
Experience at Teleperformance
Carlos Mokim also worked at Teleperformance as an Incident Management Analyst from 2020 to 2022 in Bogota, D.C., Colombia. In this position, he provided support in both English and Spanish, focusing on incident management processes. His work involved collaborating with teams to address and resolve IT incidents efficiently, contributing to improved operational performance.
Education and Expertise
Carlos Mokim possesses a strong background in information technology and network management. His expertise includes incident management, network architecture, security, and cloud services. He collaborates with stakeholders to identify business needs and implement IT solutions that enhance operational efficiency. His diverse experience across different organizations has equipped him with the skills necessary to manage global IT operations effectively.