Erin Dunlap
About Erin Dunlap
Erin Dunlap is a Senior Manager of the Renewals Team at CircleCI, where she has held various roles since 2018. She holds a Bachelor of Science in Marketing: Advertising & Promotions from Missouri State University and has extensive experience in customer success and account management.
Current Role at CircleCI
Erin Dunlap serves as the Sr. Manager of the Renewals Team at CircleCI, a position she has held since 2024. In this role, she is responsible for overseeing the renewal processes and ensuring customer satisfaction within the organization. Prior to this position, she worked as the Lead Technical Success Manager at CircleCI starting in 2022, where she focused on enhancing the technical support provided to enterprise customers.
Previous Experience at CircleCI
Erin Dunlap has extensive experience at CircleCI, having held multiple roles since joining the company. She worked as an Enterprise Customer Success Manager from 2020 to 2022, where she managed relationships with key enterprise clients. Additionally, she served as a Customer Success Manager from 2018 to 2020 and briefly as an Enterprise Technical Success Manager in 2022. Her roles at CircleCI have been centered around customer success and technical support.
Education and Expertise
Erin Dunlap earned a Bachelor of Science degree in Marketing with a focus on Advertising and Promotions from Missouri State University. She studied from 2008 to 2012, gaining foundational knowledge in marketing strategies and consumer behavior, which has informed her career in customer success and account management.
Career Background
Before joining CircleCI, Erin Dunlap held several positions in customer success and marketing. She worked as a Customer Account Manager at Caraustar from 2013 to 2016, where she managed client accounts and ensured service delivery. Additionally, she was a Senior Customer Success Manager at Base CRM from 2017 to 2018 and a Customer Success Manager from 2016 to 2017. Her early career included a role as a Marketing Assistant/Intern at Digital Print Ink in 2012.