Florence Tsui
About Florence Tsui
Florence Tsui is a Commercial Customer Success Manager at CircleCI in London, England, where she has worked since 2022. She has a background in customer success and sales, with previous roles at Cognism and The Kooples.
Work at CircleCI
Florence Tsui has been employed at CircleCI since 2022, currently holding the position of Commercial Customer Success Manager. In this role, she focuses on enhancing customer satisfaction and ensuring the successful adoption of CircleCI's services. Prior to this position, she served as an SMB Customer Success Manager at CircleCI from 2020 to 2022, where she worked to support small and medium-sized businesses in utilizing CircleCI's continuous integration and delivery solutions.
Previous Experience in Customer Success
Before joining CircleCI, Florence Tsui worked at Cognism as a Senior Customer Success Manager from 2018 to 2020. In this capacity, she was responsible for managing customer relationships and driving product adoption. Additionally, she held the role of Customer Success Manager at Cognism for six months in 2018, where she contributed to customer engagement strategies. Her experience in customer success roles has equipped her with skills in client management and support.
Early Career Background
Florence Tsui began her career as a Sales Associate at The Kooples from 2016 to 2017. This role involved direct customer interaction and sales support, providing her with foundational experience in customer service and retail operations. Her early career experiences laid the groundwork for her transition into customer success management.
Education and Academic Background
Florence Tsui studied Politics and International Relations at The University of Manchester from 2013 to 2016, earning a degree in this field. Additionally, she participated in a study abroad program at Ewha Womans University in 2015, which contributed to her academic and cultural experiences. Her educational background has provided her with a strong understanding of global issues and communication skills.