Ivy Gilbert
About Ivy Gilbert
Ivy Gilbert is a Business System Administrator at CircleCI in Denver, Colorado, with a background in strategic planning and process optimization. She has over a decade of experience in customer service operations, previously serving as Director of Call Center Operations at Crocs, Inc.
Current Role at CircleCI
Ivy Gilbert serves as a Business System Administrator at CircleCI, a position she has held since 2021. Based in Denver, Colorado, she has contributed to the organization for three years. In this role, she focuses on optimizing business systems and processes, leveraging her extensive experience in system administration and process improvement.
Previous Experience at Acadience
Prior to her current role, Ivy worked as a CS Administrator at Acadience from 2020 to 2021 for a duration of 10 months. In this position, she was involved in enhancing customer service operations and supporting the organization’s strategic initiatives.
Professional Background at Crocs, Inc.
Ivy Gilbert held the position of Director of Call Center Operations at Crocs, Inc. from 2007 to 2017, where she worked for 10 years. During her tenure, she implemented systems to optimize call center functionality and initiated a call center from the ground up. She also provided customer service-oriented training to senior managers, focusing on leadership development.
Education and Academic Pursuits
Ivy Gilbert has been studying at Metropolitan State University of Denver since 2018, where she is pursuing a degree in History. She also attended Front Range Community College, furthering her educational background. Her academic pursuits complement her professional experience in business system administration and customer service.
Skills in Strategic Planning and Process Optimization
Ivy has developed strategic action plans, process maps, and business models throughout her career. Her proficiency in strategic planning and process optimization has enabled her to guide businesses in enhancing their customer service models, showcasing her ability to consult and improve business strategies effectively.