Jennifer M.
About Jennifer M.
Jennifer M. is a DevOps Customer Engineer at CircleCI in Dublin, Ireland, where she has worked since 2020. She develops onboarding standards for customers and collaborates with various teams to improve the customer experience.
Work at CircleCI
Jennifer M. has been employed at CircleCI as a DevOps Customer Engineer since 2020. Based in Dublin, Ireland, she has spent four years in this role. Her responsibilities include developing standards for onboarding customers across various technologies, ensuring a smooth integration process.
Collaboration with Teams
In her role, Jennifer collaborates closely with Product and Engineering teams to enhance the overall customer experience on the CircleCI platform. This collaboration aims to streamline processes and improve service delivery for users.
Customer Support and Onboarding
Jennifer serves as a dedicated technical point of contact for customers, working alongside Customer Success Managers. She plays a crucial role in supporting customer onboarding, providing guidance and assistance to ensure successful implementation.
Advocacy for Product Improvements
Jennifer utilizes customer feedback to advocate for product improvements. By communicating insights and suggestions to the Product and Engineering teams, she contributes to the ongoing development of the CircleCI platform, aligning it more closely with user needs.