Jia Y. He
About Jia Y. He
Jia Y. He is the Director of Technical Success at CircleCI, where he has held various roles since 2015, including Customer Success Manager and Senior Manager. He holds a Bachelor of Arts in Economics from UC San Diego and has previous experience at JPMorgan Chase and Fivestars.
Current Role at CircleCI
Jia Y. He serves as the Director of Technical Success at CircleCI, a position he has held since 2022. In this role, he focuses on enhancing customer experiences and ensuring successful technical implementations. His leadership in this capacity aims to drive customer satisfaction and product adoption.
Previous Positions at CircleCI
Jia Y. He has held multiple roles at CircleCI, contributing to the company's customer success initiatives. He worked as a Customer Success Manager from 2015 to 2018, followed by a role as Enterprise Customer Success Manager from 2018 to 2019. He then served as Manager of Customer Success for North America from 2019 to 2021, and as Manager of Commercial Customer Success from 2021 to 2022. In 2022, he returned as Senior Manager of Customer Success for a brief period.
Experience at Fivestars
Before joining CircleCI, Jia Y. He worked as an Account Executive at Fivestars from 2014 to 2015. In this role, he was responsible for managing client relationships and driving sales initiatives to enhance customer engagement.
Education and Academic Background
Jia Y. He earned a Bachelor of Arts (B.A.) in Economics from the University of California, San Diego, where he studied from 2006 to 2010. Additionally, he participated in a Summer Intensive Language Program at Beijing Normal University in 2008, which contributed to his language skills.
Early Career Experience
Jia Y. He began his career at JPMorgan Chase, where he worked as a Personal Banker from 2010 to 2012 and later as an Operations Manager from 2012 to 2014. His roles involved managing customer accounts and overseeing operational processes, providing him with a strong foundation in customer service and financial operations.