Kami Olszewski
About Kami Olszewski
Kami Olszewski serves as the Director of Customer Engineering at CircleCI, a position he has held since 2022. With extensive experience in technical support and management within the IT industry, he has previously worked at Puppet and Infinity Internet, among other companies.
Work at CircleCI
Kami Olszewski has been serving as the Director of Customer Engineering at CircleCI since 2022. In this role, Olszewski oversees customer engineering initiatives, focusing on enhancing customer experience and support. Prior to this position, Olszewski held various roles at CircleCI, including Support Engineering Manager and Senior Manager of Support Engineering. This extensive experience within the company has contributed to a deep understanding of its operations and customer needs.
Previous Experience at Puppet
Before joining CircleCI, Kami Olszewski worked at Puppet for six years, from 2015 to 2021. Olszewski initially served as Manager of Technical Support and later advanced to the role of Sr. Manager of Customer Support. This progression reflects a strong capability in managing technical support teams and enhancing customer satisfaction within the software industry.
Background in Customer Support Management
Kami Olszewski has a robust background in managing customer support and delivery teams across various organizations. Olszewski's career includes significant roles at Infinity Internet as Manager of NOC/Customer Support for 14 years and at Atmosera as Operations Manager for one year. This experience has equipped Olszewski with the skills necessary to lead teams effectively in the information technology and services sector.
Education and Expertise
Kami Olszewski studied at Portland State University and earned an Associate of Arts degree from Clark College, where studies spanned from 1994 to 2009. Olszewski possesses expertise in managing Data Centers and Contact Centers, along with a professional skill set that includes Software as a Service (SaaS) management. This educational background and expertise support Olszewski's roles in customer engineering and technical support.