Katie Nelson
About Katie Nelson
Katie Nelson serves as the VP of Customer Engineering & Success at CircleCI, where she has worked since 2022. She has an extensive background in customer success and engineering, with previous roles at Twilio Inc., Table Needs, and SendGrid.
Work at CircleCI
Katie Nelson serves as the Vice President of Customer Engineering & Success at CircleCI, a role she has held since 2022. Based in Denver, Colorado, she focuses on enhancing customer satisfaction and ensuring successful outcomes for high-profile clients. In her position, she collaborates with various teams, including Support, Finance, and Marketing, to analyze the impact of customer engagement on revenue and growth metrics. Her leadership involves managing a team of eight Senior and Strategic Customer Success Managers, emphasizing customer support and business development.
Education and Expertise
Katie Nelson earned her Bachelor of Science degree from the University of Iowa, where she studied Spanish, Sociology, Political Science, and Human Rights from 2004 to 2008. This diverse educational background provides her with a broad perspective on customer relations and success strategies. Her expertise in customer engineering and success is further supported by her extensive professional experience in various roles across multiple organizations.
Background
Katie Nelson has a diverse professional background in customer success and engineering. Prior to her current role at CircleCI, she held several positions at Twilio Inc., including Director and Senior Manager of Customer Success. She also served as Chief Customer Officer at Table Needs and has experience at SendGrid in various capacities, including Manager of Customer Success and Senior Technical Account Manager. Her career began at The Active Network as a Technical Sales Engineer.
Achievements
Throughout her career, Katie Nelson has demonstrated a commitment to customer success and engineering. At CircleCI, she leads initiatives that align the company's roadmap with client goals, ensuring that customer needs are met effectively. Her previous roles at Twilio Inc. and SendGrid involved managing teams and developing strategies that contributed to customer satisfaction and business growth. She also engages with Chief as a member, furthering her professional network and influence in the industry.