Khyber M.
About Khyber M.
Khyber M. is a Renewal Manager currently working at CircleCI in the San Francisco Bay Area. With a diverse background in customer success and procurement, Khyber has held various roles across multiple companies, including Worldwindows LLC, MBTA, and NetSuite.
Current Role as Renewal Manager
Khyber M. currently serves as a Renewal Manager at CircleCI, a position held since 2024. In this role, Khyber focuses on managing client renewals and ensuring customer satisfaction. The position is based in the San Francisco Bay Area, where Khyber applies skills in relationship management and customer engagement to support clients effectively.
Previous Experience at CircleCI
Before becoming a Renewal Manager, Khyber worked at CircleCI as a Customer Success Advocate from 2021 to 2022. This role involved assisting customers in maximizing the value of CircleCI's services. Khyber's experience in customer success contributed to a deeper understanding of client needs and expectations.
Professional Background in Customer Success
Khyber M. has extensive experience in customer success roles across various organizations. Prior to CircleCI, Khyber worked as a Customer Success Manager at Smartsheet from 2022 to 2023 and at SuiteHop from 2018 to 2020. Khyber also held the position of Customer Success Account Manager at Colorado Timberline from 2017 to 2018, showcasing a strong background in managing customer relationships and ensuring client satisfaction.
Educational Background
Khyber M. completed a Bachelor of Science in Communication and Media Studies at Suffolk University. Additionally, Khyber studied at the Singapore American School, achieving a High School Diploma. Khyber also pursued studies in Fashion Illustration at the Academy of Art University as a non-degree seeking student, demonstrating a diverse educational background.
Skills and Certifications
Khyber M. possesses several certifications in DevOps, business fundamentals, and cross-functional relationships. Khyber is skilled in delivering engaging presentations that utilize data and storytelling to demonstrate value and impact. This skill set supports Khyber's passion for building strong relationships with clients, partners, and colleagues.