Nicholas Smith
About Nicholas Smith
Nicholas Smith is a Senior DevOps Customer Engineer with extensive experience in technical support and systems engineering, particularly within the U.S. Navy. He currently works at CircleCI and the University of Maryland Extension, where he is involved in science-based education and volunteer service.
Work at CircleCI
Nicholas Smith currently serves as a Senior DevOps Customer Engineer at CircleCI, a position he has held since 2022. His role involves providing technical support and solutions to enhance the customer experience in DevOps practices. Prior to this, he worked as a DevOps Customer Engineer at CircleCI from 2021 to 2022. His experience at CircleCI contributes to his extensive background in systems engineering and customer service.
Previous Employment History
Nicholas has held various positions in the technology and customer service sectors. He worked at Pole To Win International as a Tier 2 Supervisor and PC Subject Matter Expert from 2015 to 2016. He also served as a Senior Customer Experience Expert at OrderUp, a Groupon company, from 2018 to 2019. His earlier roles include being a Support Engineer at Abstract from 2019 to 2021 and a Tier 1 Technical Support representative at Pole To Win International in 2015.
Education and Expertise
Nicholas studied at Nuclear Power School - Naval Nuclear Power Training Command (NNPTC), where he achieved expertise in Nuclear Chemistry from 2008 to 2010. He also attended Northern Virginia Community College, focusing on Emergency Medical Technology/Technician (EMT Paramedic), and earned a certification as an Emergency Medical Technician - Basic in 2012. His education supports his technical skills and knowledge in engineering and emergency services.
Background in Natural Resource Stewardship
In addition to his technical roles, Nicholas is actively involved in science-based education and volunteer service aimed at promoting stewardship of Maryland's natural ecosystems. He is currently a Maryland Master Naturalist Trainee with the University of Maryland Extension, where he engages in educational initiatives and volunteer activities to support environmental conservation efforts.
Military Experience
Nicholas served in the U.S. Navy as an Engineering Laboratory Technician from 2008 to 2011. This experience provided him with a solid foundation in systems engineering and technical support, which he has applied throughout his career in various roles in the technology sector.