Phil Pincus
About Phil Pincus
Phil Pincus is an Operations Analyst for EMEA at CircleCI, specializing in system administration and operations analysis. He holds a Bachelor's Degree in Neuroscience from the University of Sussex and has extensive experience in data analysis and performance management.
Work at CircleCI
Phil Pincus serves as an Operations Analyst for the EMEA region at CircleCI, a position he has held since 2021. In this role, he provides system administration and resolves issues related to Salesforce.com and integrated systems. He supports CircleCI leadership by engaging in planning, forecasting, opportunity progression, pipeline management, and conducting business reviews. His responsibilities also include performing customer cohort analysis, which encompasses metrics such as Net Promoter Score (NPS), spending, product usage, and risk/health metrics. Pincus develops and maintains performance dashboards that offer insights into activity, pipeline, and performance against established goals.
Education and Expertise
Phil Pincus earned a Bachelor's Degree in Neuroscience from the University of Sussex, where he studied from 2012 to 2015. Prior to that, he completed the International Baccalaureate Diploma at Saigon South International School, focusing on subjects such as Biology, Chemistry, and Economics from 2008 to 2012. Pincus possesses expertise in various technical tools and languages, including SQL (Snowflake), Python, git, Linux/Unix shell (zsh/bash), LookML (Looker), Google Sheets, and Microsoft Excel, which he utilizes for operations analysis.
Professional Background
Before joining CircleCI, Phil Pincus held several positions in operations and analysis roles. He worked as an Operations Manager at Apple from 2015 to 2018 in Brighton, United Kingdom. Following that, he served as a Senior Sales Operations Analyst at S-RM from 2020 to 2021 in London. Additionally, he was a Pre-Sales Operations Manager at Brightwave Group from 2018 to 2020. His diverse experience in these roles has equipped him with a strong foundation in operations management and analysis.
Volunteer Experience
In addition to his professional roles, Phil Pincus has been volunteering as a Data Analyst for The Brain Tumour Charity since 2020. In this capacity, he conducts ad hoc strategy analysis to provide insights aimed at optimizing sales and enhancing customer success effectiveness. He collaborates with various teams, including the Salesforce technical team, Marketing Operations, and Data Engineering, to maintain data integrity processes.