Ryan Ballein
About Ryan Ballein
Ryan Ballein is a Manager of Customer Success at CircleCI, with a diverse background in customer success and account management across several companies. He has held various roles at C.H. Robinson, Onosys, Xero, and TILT Holdings, and he earned his Bachelor's Degree from Michigan State University.
Current Role at CircleCI
Ryan Ballein serves as the Manager of Customer Success at CircleCI, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful onboarding and support for users of CircleCI's continuous integration and delivery platform. His responsibilities include developing strategies to improve customer engagement and retention, as well as leading a team dedicated to customer success initiatives.
Previous Experience in Customer Success
Prior to his current role, Ryan Ballein held various positions in customer success across multiple organizations. He worked as the Manager of Customer Success at Onosys from 2016 to 2017 and as the Director of Customer Success at TILT Holdings from 2017 to 2018. His experience also includes a role as the Manager of Customer Experience and Success at Xero from 2019 to 2021, where he managed customer interactions and success strategies for the Americas region.
Background in Technology Implementation
Ryan Ballein has a strong background in technology implementation, having worked as an Internal Technology Implementation Subject Matter Expert (SME) at C.H. Robinson from 2013 to 2015. In this role, he provided expertise in the deployment of technology solutions within the company. His experience also includes positions as a Commercial Account Executive and Enterprise Growth Account Manager at C.H. Robinson, where he focused on customer growth and account management.
Educational Qualifications
Ryan Ballein earned his Bachelor's Degree from Michigan State University. His education has provided him with a solid foundation in business principles, which he has applied throughout his career in customer success and technology implementation roles.
Early Career Development
Ryan began his career as a Business Development Representative at Block Imaging International from 2009 to 2011. He then transitioned to C.H. Robinson, where he held several roles, including Commercial Growth Account Manager and Internal Technology Implementation SME. This early experience laid the groundwork for his subsequent leadership roles in customer success.