Stephen Sydes
About Stephen Sydes
Stephen Sydes is the Regional Director of Customer Success at CircleCI, where he has worked since 2021. He has extensive experience in account management and customer success roles at PatSnap and NRI, and he is known for his ability to build and lead successful teams in the SaaS industry.
Current Role at CircleCI
Stephen Sydes serves as the Regional Director of Customer Success at CircleCI since 2021. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients derive maximum value from the company's services. His experience in managing customer relationships and driving satisfaction plays a crucial role in enhancing the overall customer experience at CircleCI.
Previous Experience at PatSnap
Before joining CircleCI, Stephen Sydes held several positions at PatSnap. He worked as the Head of Account Management in the UK from 2016 to 2019, followed by a role as Head of Account Management for the East Coast in Toronto from 2019 to 2020. Additionally, he served as a Senior Account Director and Senior Customer Success Leader during his tenure at PatSnap, contributing to the growth and success of the company through effective account management strategies.
Education and Qualifications
Stephen Sydes studied at Leeds Beckett University, where he earned a Bachelor's degree in Business, Entertainment, and Media Management from 2008 to 2011. He also attended Charters School from 2000 to 2005, laying the foundation for his academic and professional journey in business management.
Career Background in Account Management
Stephen Sydes has a strong background in account management and customer success, with experience in various roles across different companies. He worked at NRI (a division of Progressive Digital Media) as a Senior Account Manager and Account Executive, focusing on client relationships and account growth. His extensive experience in SaaS companies has equipped him with the skills necessary to build and manage successful teams.
Professional Reputation
Stephen Sydes is recognized for his motivation and focus within the industry. He has earned respect from clients, management, and peers for his ability to build, coach, and manage Account Management and Customer Success teams. His passion for leveraging innovation and technology to solve business challenges further enhances his professional standing.