Adam Vialpando
About Adam Vialpando
Adam Vialpando is a Technical Operations Team Lead at Circonus, where he has worked since 2022. He has a diverse background in technical support and customer success, with previous roles at companies such as New Relic, Confluent, and EMC.
Work at Circonus
Adam Vialpando has been serving as the Technical Operations Team Lead at Circonus since 2022. In this role, he focuses on enhancing operational processes and systems to improve user experience. His leadership is directed towards ensuring customer success and optimizing technical operations within the organization.
Previous Employment History
Adam has a diverse employment history, having worked in various technical roles across multiple companies. He was a Service Delivery Lead at R Systems for four months in 2011, a Technical Support Team Lead at CSS Corp for seven months in the same year, and a Technical Support Engineer at EMC from 2013 to 2014. Additionally, he held positions at Confluent, New Relic, and Red Earth Software, accumulating extensive experience in customer support and technical operations.
Education and Expertise
Adam Vialpando studied at Utah State University, where he earned a Bachelor of Science degree from 2011 to 2013. He also holds an Associate's degree from Salt Lake Community College, obtained between 2002 and 2004. His educational background, combined with his professional experience, has equipped him with strong problem-solving and communication skills, particularly in incident response as a Site Reliability Engineer.
Focus on Customer Success
Adam is driven by a passion for customer success, which is evident in his approach to improving processes and systems. His focus on enhancing user experience has been a consistent theme throughout his career, influencing his work in technical support and operations. This commitment to customer satisfaction has shaped his professional identity.
Technical Skills and Contributions
Throughout his career, Adam has developed a range of technical skills, particularly in incident response and technical support. His roles have included responsibilities that required a deep understanding of system management and customer success strategies. His experience as a Site Reliability Engineer has further honed his expertise in maintaining system reliability and performance.