Amanda Hannan
About Amanda Hannan
Amanda Hannan is a Customer Success Manager with extensive experience in healthcare technology and operations. She has held various roles in customer service and clinical management across multiple organizations, demonstrating a strong background in aligning products with market needs.
Work at Citus Health
Amanda Hannan has been serving as a Customer Success Manager at Citus Health since 2021. In this role, she collaborates with development, marketing, and sales teams to ensure that the company's products align with market needs. Her focus is on enhancing customer satisfaction and ensuring that clients derive maximum value from the services offered by Citus Health.
Previous Experience in Healthcare Management
Prior to her current position, Amanda Hannan held several roles in healthcare management. She worked at ConsortiEX as a Clinical Services Manager from 2017 to 2021, where she contributed to clinical operations. Before that, she was a Strategic Client Services Manager at BD (formerly CareFusion) from 2011 to 2016. Her experience also includes a role as Director of Clinical Operations at Cardinal Health for one year in 2010 to 2011.
Educational Background
Amanda Hannan earned a Bachelor of Science degree in Business Management from The State University of New York. This educational foundation has equipped her with the necessary skills to navigate the complexities of healthcare management and customer success.
Certifications and Skills
Amanda holds a Six Sigma Green Belt certification, which highlights her expertise in process optimization and efficiency. She possesses extensive experience engaging with various levels of health system management, including IT, Pharmacy, Nursing, Physicians, Finance, and Supply Chain. Additionally, she has a strong background in implementing IV workflow management systems and is familiar with technology products such as IV robotics and EHR integrations.
Career Progression in Pharmacy and Clinical Services
Amanda Hannan began her career in healthcare as a Pharmacy Technician at Southern Ohio Medical Center from 1998 to 2004. She then advanced to a Lead Pharmacy Technician role at Cincinnati Children's Hospital Medical Center for one year. Following this, she served as Director of Systems Implementation at ForHealth Technologies from 2005 to 2009, where she focused on system integration and clinical services.